Resume

As Scrum Master for three teams, I turned inconsistent delivery into a predictable one — lifting sprint commitment reliability from 60% to 85% and cutting unsuccessful releases from roughly half to under 2%, with a clear path to zero. I built the backlog discipline behind that shift, including clearer Definition of Ready standards that cut sprint planning prep time by 15%, and a tiered escalation model that surfaces risk before it becomes a fire drill. Coaching Product Owners on value-based prioritization pushed customer satisfaction scores up 30% along the way.

Overseeing six concurrent projects, I brought predictability to a portfolio that had been running on guesswork — cutting schedule slippage by more than half through disciplined capacity forecasting and reducing budget overruns by 80% through tighter resource planning. Negotiating SLAs and maintaining formal RAID logs closed the stakeholder gaps that had been driving delays, and restructuring how budget and scope decisions reached executives cut approval cycles in half.

Promoted to accelerate agile adoption across three portfolios, I rebuilt backlog governance and dependency mapping from the ground up — moving the organization from quarterly to biweekly releases and reaching 100% retrospective participation along the way. Weekly office hours brought business and executive stakeholders directly into the agile conversation, and protecting sprint goals from mid-sprint disruption became standard practice rather than an exception. Mentoring eight junior Scrum Masters turned individual wins into an organization-wide shift in how teams worked.

Starting as Scrum Master for two teams, I focused on the fundamentals — disciplined ceremonies and clean backlog prioritization — and held a zero escaped-defect record throughout. Coaching Product Owners on story-writing and retrospective practice built the team engagement and accountability that carried into every role that followed.